Frequently asked questions

How does LendMe work?

Find an item near you, choose your dates and send a request. If the lender accepts, you pay through LendMe, collect the item, use it and return it. Lenders list items they own and earn money when other people borrow them.

What does it cost?

Renters pay the hire price shown on the listing, plus the bond if there is one. LendMe's fee, currently 10% of the hire price, is taken from the lender's earnings, so renters are not charged extra.

What is a bond?

A refundable amount a renter pays with the booking. It is refunded automatically 48 hours after the item is returned, unless an issue is reported. A bond is not insurance, and it may be less than the actual cost of a loss.

When do lenders get paid?

When the renter confirms pickup, the lender is paid the hire price minus LendMe's fee. If the renter forgets to confirm, the lender is paid automatically the day after the booking starts, unless an issue has been reported.

Can I cancel a booking?

Renters get a full refund if they cancel a paid booking before pickup is confirmed. If a lender cancels a paid booking, the renter is refunded in full. Once an item has been picked up, please report an issue instead.

What happens if something is damaged or goes missing?

Add photos at pickup and at return in My bookings. Report an issue as soon as possible. For damage or loss, lenders should report within 48 hours after the scheduled return. Reporting an issue pauses the bond refund while LendMe reviews the photos and messages.

Do I need to verify my identity?

LendMe may ask people to verify their identity before they lend or borrow, and you can choose to verify at any time from your Profile. A verified badge then shows on your profile. You take a photo of your ID and a selfie through our payment and identity provider, Stripe. LendMe keeps the result of the check, not your ID documents.

How do I search by distance?

Pick a suburb from the suggestions, then drag the distance slider from This suburb only up to 250 km+. Results are sorted nearest first. Listings without a precise location are left out unless the slider is at 250 km+.

Can I message the other person?

Yes. Each booking has a Messages section in My bookings. Use it to arrange pickup and return. A number appears next to My bookings when you have new messages or something waiting for you. Please keep conversations on LendMe so there is a record if something goes wrong.

When do I get the pickup details?

The lender can add private pickup instructions to a listing. They are shown only to the renter once a booking is accepted and paid.

Can I leave a review?

Yes. After a booking is completed, both the renter and the lender can leave a star rating and a comment, which appear on each other's profile.

How do lenders set up payouts?

Open Profile and choose Set up payouts. Stripe will ask for a few details, including a bank account, so you can be paid.

What can't I list?

See the Safety Rules. Cars, motorcycles and other motor vehicles, weapons, illegal items and anything unsafe are never allowed.

How do I report a listing or a person?

Use Report this listing on the listing, or Report an issue on the booking. You can also email lendmeau@gmail.com.

How do I close my account?

Open Profile and choose Delete my account. If you have no unfinished bookings or open reports, your account is deleted straight away: your name, photo, bio, suburb and listings are removed and you are signed out. If you do, the request goes to the LendMe team to review, and we delete your account once those are sorted. We keep booking, payment and report records that we are required or entitled to hold. You can also email lendmeau@gmail.com.

Who do I contact for help?

Email lendmeau@gmail.com with your account and booking details.