Delete your LendMe account

You can delete your LendMe account at any time. This page explains how, what is removed and what we are required to keep.

How to delete your account

In the LendMe app: open the Profile tab, scroll to the bottom and tap Delete my account. Type DELETE to confirm.

On the website: log in at lendmeapp.com.au, open Profile, scroll to the bottom and choose Delete my account. Type DELETE to confirm.

Can't log in? Email us from the address on your account at lendmeau@gmail.com with the subject "Delete my account". We will check it is you and then delete the account.

What happens next

• If you have no unfinished bookings or open reports, your account is deleted straight away and you are signed out.
• If you have a paid booking that is not finished (the item is not back, or the bond is not settled), or a report is still open, we send the request to our team and delete your account as soon as those are sorted. You can keep using LendMe in the meantime.
• Unpaid booking requests are cancelled or declined automatically.

What we remove

• Your name, photo, bio and suburb.
• Your identity-check result and your business details, if you registered as a business.
• Your listings that have no booking history. Listings that do have a history are hidden.
• Your pickup instructions and the help messages you sent us.
• Your list of blocked people.
• Your payout account link (we also ask Stripe to close it).

What we keep

We keep booking, payment, review and report records that Australian law and our dispute process require us to hold, for example for tax and in case of a dispute. These records no longer carry your name, photo or other personal details. Stripe and our other service providers keep their own records under their own policies.

For more detail see our Privacy Policy. Questions: lendmeau@gmail.com.